Terms and Conditions of Sale – Artur.art

👉 Ordering Process

Original Artworks

Original artworks available for sale are ordered directly through the website. Full payment is required at the time of order.

Once payment is validated, the artwork is packaged by the artist and shipped within the specified timeframe.

Custom Artwork and Mural Orders

The custom order process takes place in several steps:

The client submits their instructions via message, with or without the sketch generated by the iArt Machine.
The artist validates their interest and the price for the project by sending their understanding of it and their commitment to complete the custom order within a timeframe they set.
If the client wishes to approve the quote, they must pay a deposit of 50% of the total order price including taxes to confirm the order. Once the deposit is received, the artist begins the work accepted by both parties.
A Zoom meeting is organized between the client and the artist to revalidate the client's expectations and align on the elements that the custom order should contain.
The artist begins creation according to what was agreed following the exchanges and written requests from the client.
Artur.art is committed to defending the interests of both the client and the artist and to charging fees proportional to the work for modifications requested by the client.
Exchanges that take place during the Zoom meeting are recorded and transcribed by artificial intelligence to facilitate information transmission between the different parties.
Upon final validation of the artwork by the client, the balance of the total order price (remaining 50%) as well as delivery or travel fees are invoiced to the client.
Once the total amount is paid by the client, the custom artwork is prepared and shipped by the artist.

Prints

Prints are available for direct online ordering. They are produced on demand and shipped according to standard delivery times.

Time of Sale Conclusion

The sale is deemed concluded upon acceptance of the initial payment (full payment or deposit).

👉 Pricing, Payments and Commissions

Price Display

Prices displayed on the website include applicable taxes. Shipping fees are added at the time of final payment.

We do not cover customs fees that may be charged to you.

The price charged for delivery is the current price displayed by our transport partners on their website and corresponds to market prices for goods of the same size.

Payment Terms

Original artworks and prints: The client makes a single payment at the time of order.
Custom artwork and custom mural orders: The client pays a deposit of 50% of the total order price including taxes once the quote is accepted by both parties.
Upon final validation of the artwork, the balance of the total order price (remaining 50%) as well as travel or delivery fees are invoiced.

Platform Fees

The client pays an additional 6.8% of their order amount, covering technical, processing, service and security fees for the process.

Artist Compensation

65% of the final price excluding taxes for original artworks or custom artwork or mural orders.
20% of net profits from prints in the form of copyright royalties.

Payment Deadline to Artist

Payments due to the artist are made within a maximum of 30 days following confirmation of receipt of the artwork by the client

Pricing Policy

The artist commits to offering on Artur.art the same final prices as those publicly displayed on their other channels (website, gallery, external platforms).

Cancellation Policy for Custom Orders

Custom artwork or custom mural orders cannot be cancelled or returned.
If the artist has not started working on the custom order, a refund is possible, minus transaction fees.
If work has been started by the artist, in case of cancellation by the client, the 50% deposit is retained by Artur.art as compensation for the creative time invested.

Return Policy for Original Artworks and Prints

Prints and original artworks can be returned within 14 days after receipt, if they are unopened and returned in their original packaging.
Return fees are the responsibility of the client, unless the print is defective.

Refunds

Refunds are processed within 15 business days after verification of the return, or converted into a gift voucher for amounts below USD 150, refunded for higher amounts.

👉 Delivery, Packaging and Insurance

Average Execution Times

Original artworks: 2 to 7 business days to prepare the artwork for delivery.
Custom artwork and mural orders: 2 to 6 weeks (depending on complexity).
Custom prints: 5 to 10 business days.

Average Delivery Times

Original artworks: 2 to 8 business days.
Custom artwork orders: 2 to 6 weeks (depending on complexity).
Custom prints: 5 to 10 business days.

These deadlines are subject to change. They may be modified in case of force majeure or any other event beyond our control, including but not limited to: bad weather, strikes, supplier delays, transport disruptions or administrative decisions. Under no circumstances may such a delay result in order cancellation, penalties or any compensation.

Shipping Fees and Responsibilities

Delivery fees are the responsibility of the client.
The artist is responsible for packaging. In case of damage due to inadequate packaging, their responsibility is engaged.
If the packaging is adequate, the carrier is responsible in case of damage or loss. If the client wishes to protect themselves beyond the carrier's conditions, they may subscribe to their own insurance.
Artur.Art cannot be held responsible for breakage or damage occurring during transport, nor for delivery delays or errors, once the order has been shipped.

Transport Insurance

Each shipment benefits from insurance subscribed by Artur.art through its partner service providers. This insurance covers the declared value of the artwork in case of loss, theft or damage during transport.